Turningyour printer on triggers the printer to run a mini-cleaning cycle and gets the ink flowing again How to Reset Ink Cartridge Levels for an HP Deskjet Printer Go to Select Printing Preferences and click on the Maintenance tab UPDATE: Confirmed to work with HP Photosmart B010a and 5510 also Yesterday, I decided to refill the ink cartridges because I was getting a ï»żThis document is for HP DeskJet 2130, 2131, 2132, 2134, 2136, 2320, 2330, 2331, 2332, 2333, DeskJet Ink Advantage 2134, 2135, 2136, 2138, 2335, 2336, 2337, 2374, 2375, and 2376 All-in-One printers. Print a Printer Diagnostic Information Page to troubleshoot issues such as printhead nozzle issues and tri-color and black ink cartridge issues. Print a Printer Diagnostic Information Page in Windows Print a Printer Diagnostic Information Page in Windows 10, 8, 7, or Vista. Load Letter or A4 size, unused, plain paper into the input tray. Press the Power button to turn on the printer, if it is not already on. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer. The HP Printer Assistant software opens. On the HP Printer Assistant window, click Maintain Your Printer. Click the Device Reports tab, and then click Print Diagnostic Information . Figure Example of a Printer Diagnostic Information Page Print a Printer Diagnostic Information Page in OS X Print a Printer Diagnostic Information Page in OS X El Capitan, OS X Yosemite, Mavericks, or Mountain Lion. Load Letter or A4 size, unused, plain paper into the input tray. Press the Power button to turn on the printer, if it is not already on. In the menu bar, click the Apple icon . Click System Preferences. Click Printers and Scanners, Print & Scan, or Print & Fax. Click the name of your printer, and then click Open Print Queue. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility. Click Print Quality Diagnostic. Figure Example of a Printer Diagnostic Information Page Silahkanbuka bagian Control Panel. Kemudian, silahkan pilih Hardware and Sound. Klik Device and Printers. Sebelum anda melakukan cleaning, silahkan pilih printer terlebih dahulu. Setelah itu, pilih Printing Prefences dengan cara klik bagian kanan pada printer yang akan anda lakukan cleaning. Tekan pada bagian Tab Maintenance. - Cara Cleaning Printer HP Deskjet 2135 Pasti Berhasil. Pada zaman digital seperti sekarang, ada 1 perangkat yang biasa kita gunakan yaitu printer. Printer tentunya sangat penting kita miliki karena sangat membantu dalam hal mencetak banyak dokumen di rumah. Tugas maupun pekerjaan kantor yang menumpuk tentunya bisa kita lembur di rumah seperti membuat laporan kuliah kemudian mencetak dengan printer. Saat ini banyak sekali merk printer yang bisa kita temukan di pasaran, salah satunya printer merk sebagian orang mengalami kesulitan saat printer merk hp miliknya mengalami rusak maupun error blinking. Ada juga yang mengalami masalah hasil cetak yang bergaris, tinta tidak keluar, cartridge tidak terbaca, dan masih banyak lagi. Disini tentunya kita perlu belajar mengatasi masalah printer ini dengan baik. Sobat bisa melihat tutorial cara cleaning printer HP Deskjet 2135 di website maupun di youtube dengan saat ini sudah menjadi sebuah perangkat komputer yang begitu penting. Fungsinya sendiri yaitu sebagai alat untuk mencetak semua file dari komputer. Bahkan saat ini pun sudah banyak berbagai macam jenis printer, salah satunya adalah Hp deskjet 2135. Pertanyaannya adalah, jika suatu saat printer error, tahukah Anda apa yang menjadi penyebabnya? Lalu seperti apa cara cleaning printer HP Deskjet 2135 ini?Penyebab Printer HP 2135 ErrorBiasanya ada kendala seperti ini disebabkan oleh beberapa faktor, ada beberapa penyebab yang menyebabkan hal ini bisa terjadi dimana secara umum error pada printer HP Deskjet 2135 bisa terjadi karena memang1. Tinta yang Printer mengalami paper Catridge yang dipakai itu tidak Penempatan catridge tidak Cartridge mengalami Membersihkan Printer dengan MudahPada prinsipnya metode pembersihan nozzle printer itu dilakukan dengan cara penyemprotan udara ke bagian nozzle oleh mesin printer itu sendiri. akan tetapi memang kadang udara yang disemprot tidak cukup kuat. Lalu bagaimana cara membersihkannya?1. Untuk mengakali tekanan yang kurang kuat ini maka Anda bisa menyemprotkan udara secara manual dengan cara memakai hand blower berukuran Untuk melakukan pembersihan manual ini maka Anda bisa membuka tutup printer, lalu kemudian buka pula tutup cartridge dari printer. Jangan lupa jika printer harus dalam kondisi menyala supaya nanti nozzle head secara otomatis bisa berpindah ke posisi tengah, layaknya ketika kamu ingin mengganti Terakhir ambil cartridge secara perlahan dan carilah bagian nozzle plate yang mana tinta-tinta printer sudah digunakan sebelum-sebelumnya. Lalu Anda cukup menyemprotkan udara secara ringan di bagian nozzle plate tersebut dengan menggunakan air blower Cleaning Printer HP Manual Tanpa KomputerLalu bagaimana cara cleaning printer HP Deskjet 2135 dengan cara manual? Caranya adalah1. Supaya lebih mudah bagi Anda yang masih awam, printer posisikan pada posisi on atau posisi menyala,2. Lalu kemudian bukalah penutup printer bagian depan, bukalah penutup ini dan nanti tunggu sebentar dimana kemudian ada pergerakan cartridge dari printer akan mengarah ke bagian tengah, ini menandakan bahwa Catridge dari printer ini siap untuk dikeluarkan, dan kemudian siap untuk Setelah katrid printer inni berada di posisi ditengah maka Anda bisa mengeluarkan cartridgenya dan kemudian membersihkannya dengan tisu, membersihkan sisa tinta yang mengotori bagian nosel bagian Terakhir jika sudah selesai membersihkan tinta printer pada bagian katridnya secara manual dengan tisu maka silahkan lakukan pengujian terhadap kualitas nozzle, dimana pastikan masing-masing warna keluar dengan sempurnaCara Cleaning Printer HP 2135 dengan KomputerLalu bagaimana pula cara cleaning printer HP Deskjet 2135 dengan menggunakan komputer?1. Pertama yaitu dengan menghubungkan printer HP Deskjet ini ke laptop atau komputer lalu kemudian klik tombol power agar printer tersebut terdeteksi Selanjutnya, buka software di pengaturan Jika nanti software sudah terbuka, klik menu Print dan pilih menu Maintain Your Jika tujuan melakukan cleaning pada printer HP ini untuk membersihkan bagian cartridge maka pilihlah menu Clear Ink Cartridge. Namun apabila tujuan cleaning untuk membenarkan kesalahan dalam proses cetak warna maka pilih menu Align In Cartridge. Kemudian tunggulah sampai tadi beberapa pilihan cara mengatasi cara cleaning printer HP Deskjet 2135 dengan mudah dan pasti berhasil. Memang butuh keberanian untuk memperbaiki printer ini agar bisa digunakan kembali, dan saya yakin sobat pasti bisa. Cara cleaning printer HP Deskjet 2135 memang cukup mudah untuk Anda lakukan sendiri sekalipun Anda masih awam. Cukup ikuti langkah di atas maka, printer siap dipakai. Theprinter lights might flash, and the carriage might move This reset methods be used to reset ink levels on HP printer that using cartridges HP21, HP27, HP56 and HP58 (On most models) 953 chip chip reset hp officejet 7510 ink 933 932 cable hp 7612 xerox toner chip pt h110 reset password hp refill hp 933 hp officejet 7610 printhead This OlĂĄ Guilherme_1891 Veja esse documento Tente reinstalar conforme orientaçÔes abaixo 1- Clique no menu Iniciar e digite no campo de pesquisa gerenciador de dispositivos e Clique com o botĂŁo direito do mouse no modelo da impressora e depois em ATUALIZAR DRIVER3- Selecione a opção "PROCURAR SOFTWARE DE DRIVER NO COMPUTADOR"4- Clique em "PERMITIR QUE EU ESCOLHA EM UMA LISTA..."5- Escolha "HP PCL3 A-size Printer Class Driver"6- Depois que atualizar, conclua e veja se resolveu. Se nĂŁo encontrar, tente deste modo. Clique no menu Iniciar e digite no campo de pesquisa Dispositivos e impressoras e abra. LĂĄ vocĂȘ vai encontrar o Ă­cone da impressora instalado. Clique com o botĂŁo direito em cima do Ă­cone e depois clique Propriedades da Impressora. Clique na GUIA Avançado. Procure o botĂŁo Novo Driver. Clique em cima para abrir uma janela para Adicionar o Driver da impressora e avance. Escolha a empresa HP e ao lado "HP PCL3 A-size Printer Class Driver", se nĂŁo encontrar clique no botĂŁo Windows Update e aguarde atĂ© concluir e aparecer. Se nĂŁo funcionar... Tente com algumas das opçÔes abaixo Espero que lhe ajude amigo ! Gostaria de lhe pedir um favor...Se a dĂșvida foi esclarecida, marque minha resposta como "solucionado" para que outras pessoas com a mesma dĂșvida vejam e esclareçam clique no "jĂłinha" para oferecer "kudos" em desejo uma excelente semana !"Sou um VoluntĂĄrio aqui no FĂłrum HP" Bem-vindo Ă  Comunidade, sou um voluntĂĄrio e mensagens privadas nĂŁo serĂŁo a resposta foi Ăștil e/ou vocĂȘ gostaria de dizer "obrigado", clique no botĂŁo “ Sim ” Eu ajudei a resolver o problema? NĂŁo esqueça clique “Aceitar como uma solução” , se alguĂ©m tiver a mesma pergunta, esta solução pode ser Ăștil.
3 Setelah aplikasi printer berjalan silahkan klik menu tab print > maintenance your printer. 4. Setelah muncul jendela pop-up di layar komputer anda, pilih menu tab device service lalu klik clen ink catridges untuk melanjutkan. 5. Silahkan tunggu untuk beberapa saat, karena proses cleaning sedang berlangsung. 6.

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Compatiblefor HP Printer Models: For Hp Deskjet 1015/1515 All-in-One/2515 All-in-One/2545 All-in-One/2645 All-in-One/3515 e-All-in-One/3545 e-All-in-One These are the most popular models of HP ink cartridges now Ink Level Reset Instructions for HP 15, 17, 23, 41, 45 and 78 cartridges How To Reset HP Wireless Printer Password & Factory Settings .

amill8 Welcome to HP support community. Did you make a copy and check if that prints fine? Meanwhile If that copies fine, follow the below steps Manually clean the area around the ink nozzles Gather the following materials Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers coffee filters work well Distilled, filtered, or bottled water tap water might contain contaminants that can damage the ink cartridges CAUTION Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer. Turn on the printer. Lower the output tray, reach inside the printer, and then grasp the handle and lower the ink cartridge access door to open it. The carriage moves to the center of the printer. Wait until the carriage stops moving before you continue. With the printer turned on, disconnect the power cord from the rear of the printer. WARNING You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot. CAUTION Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes. Hold the ink cartridge by its sides. Inspect the ink cartridge contacts for ink and debris buildup. CAUTION Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it. Clean the face and edges around the ink nozzle with the swab. CAUTION Do not clean the ink nozzle plate. Nozzle plate - Do not clean Area surrounding ink nozzle - Do clean Ink cartridge contacts - Do not clean Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place. Repeat these steps to clean around the nozzles on the other ink cartridge. Close the ink cartridge access door. Reconnect the power cord to the rear of the printer. Turn on the printer. You can refer this HP document for more assistance- Click here I hope that helps. To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others. Cheers. Sandytechy20 I am an HP Employee

MenggunakanDrive Resmi HP. Cara pertama untuk Installasi printer HP Deskjet HP 2135 yaitu dengan menggunakan Drive resmi HP tipe printer ini. Caranya cukup mudah, Anda bisa download terlebih dahulu drive tersebut dan jangan lupa disesuaikan dengan tipenya. Jika sudah, ikuti langkah-langkahnya berikut ini:

Pembukaan – Printer adalah salah satu alat teknologi yang paling penting pada era digital yang serba canggih ini. Namun, sebagai alat teknologi, printer juga dapat mengalami masalah yang mengganggu aktivitas cetak-mencetak. Salah satu masalah yang umum terjadi pada printer adalah nozzle yang tersumbat. Nah, pada kesempatan kali ini, kami akan membagikan panduan lengkap tentang cara cek nozzle printer HP 2135. Sebagai seorang teknisi printer dengan pengalaman selama 10 tahun, saya telah menangani berbagai macam masalah pada printer. Melalui panduan ini, saya akan membagikan tips dan trik untuk membantu Anda mengatasi masalah nozzle pada printer HP 2135 dengan mudah. Ikuti langkah-langkahnya dengan cermat dan perhatikan setiap detail agar masalah nozzle pada printer Anda dapat teratasi. Sumber bing Untuk melakukan cek nozzle pada printer HP 2135, pertama-tama pastikan printer Anda telah terhubung dengan jaringan dan telah terinstal driver yang sesuai. Setelah itu, buka software printer HP pada komputer dan buka menu pengaturan settings. Pada menu pengaturan, cari opsi “Maintenance” dan pilih “Print Quality Diagnostic”. Printer akan mencetak halaman tes dengan berbagai macam warna dan pola. Periksa hasil cetakan apakah ada pola yang pecah atau warna yang tidak seharusnya muncul. Jika ada, berarti nozzle pada printer Anda tersumbat dan memerlukan pembersihan. Jangan khawatir, Anda dapat membersihkan nozzle secara manual atau dengan menggunakan software printer HP. Namun, jika masalah masih terjadi setelah membersihkan nozzle, mungkin perlu dilakukan perbaikan pada printer Anda. Segera hubungi teknisi printer terdekat untuk membantu Anda menyelesaikan masalah ini. Cara Membersihkan Nozzle Printer HP 2135 Sumber bing Untuk membersihkan nozzle pada printer HP 2135, Anda dapat melakukannya secara manual atau menggunakan software printer HP. Jika ingin membersihkan secara manual, langkah pertama yang perlu dilakukan adalah mematikan printer dan melepas cartridge tinta dari printer. Setelah itu, gunakan cotton bud dan sedikit cairan pembersih untuk membersihkan nozzle secara perlahan dan hati-hati. Pastikan Anda membersihkan setiap nozzle dengan teliti agar tidak ada yang terlewat. Setelah selesai, pasang kembali cartridge tinta dan nyalakan printer. Jika Anda ingin membersihkan nozzle menggunakan software printer HP, buka software printer HP dan pergi ke menu “Maintenance”. Pilih opsi “Clean Cartridges” atau “Clean Printhead” untuk mulai membersihkan nozzle secara otomatis. Tunggu hingga proses selesai dan periksa hasil cetakan apakah sudah membaik. Kapan Waktu yang Tepat untuk Membersihkan Nozzle Printer HP 2135 Sumber bing Meskipun nozzle pada printer HP 2135 dapat tersumbat kapan saja, ada beberapa tanda yang dapat menunjukkan bahwa saatnya membersihkan nozzle. Pertama, hasil cetakan yang kurang berkualitas, misalnya garis-garis atau warna yang tidak sesuai. Kedua, printer sering mengalami error atau kesalahan pada saat mencetak. Ketiga, printer jarang digunakan dalam waktu yang lama. Jika Anda mengalami tanda-tanda di atas, sebaiknya segera membersihkan nozzle pada printer Anda. Membersihkan nozzle secara berkala dapat membantu menjaga kualitas cetakan dan meminimalisir kemungkinan masalah pada printer Anda di masa depan. Ingat, membersihkan nozzle pada printer HP 2135 bukanlah hal yang sulit asalkan Anda mengikuti panduan lengkap yang telah kami bagikan. Jangan ragu untuk menghubungi teknisi printer terdekat jika masih mengalami masalah setelah melakukan cek dan membersihkan nozzle secara manual atau menggunakan software printer HP. Perawatan Rutin pada Printer HP 2135 Selain membersihkan nozzle secara berkala, ada beberapa hal lain yang dapat dilakukan untuk merawat printer HP 2135. Pertama, selalu gunakan tinta yang berkualitas dan sesuai dengan spesifikasi printer. Tinta yang tidak sesuai dapat menyebabkan masalah pada printer dan mengurangi umur pemakaian printer. Kedua, gunakan printer secara rutin untuk menjaga kualitas cetakan dan meminimalkan kemungkinan nozzle tersumbat. Jangan biarkan printer tidak digunakan dalam waktu yang lama. Ketiga, jaga kondisi fisik printer dengan menjaga kebersihan dan melakukan perawatan secara rutin. Dengan melakukan perawatan rutin pada printer HP 2135, Anda dapat memaksimalkan umur pemakaian printer dan menjaga kualitas cetakan yang optimal. Ingatlah untuk selalu mengikuti panduan lengkap dan petunjuk dari produsen printer untuk menjaga kualitas dan umur pemakaian printer Anda. inyour printer.Step 1:Check the ink levels in the toner Check if the cartridges you’re using in your printer are authentic. Most third party cartridges will not work with the printer. On Windows, open the 123 HP Printer Assistant software and click the Maintain Your Printer option. Go to devices tab to check the ink levels.
hp-concentra-wrapper-portlet Actions This document is for HP DeskJet 2130, 2131, 2132, 2134, 2136, 2320, 2330, 2331, 2332, 2333, DeskJet Ink Advantage 2134, 2135, 2136, 2138, 2335, 2336, 2337, 2374, 2375, and 2376 All-in-One printers. The quality of a printed document or photo is not as expected. The procedures in this document should help with streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems. note Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again. Step 1 Reinstall the print driver Windows only If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color. Remove the printer from the devices list. Try to print. If these steps resolved the issue, you do not need to continue troubleshooting. Step 2 Use genuine HP ink cartridges HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage in English. Purchase replacement cartridges and other supplies from the HP Store or local retailers. If using genuine ink cartridges resolved the issue, you do not need to continue troubleshooting. Step 3 Check for ink smears on the back of printouts If there are smears of ink on the back of your printouts, you can use an automated tool to resolve the issue. Turn on the printer. Load paper into the input tray. Press and hold the Power button, press the Cancel button three times, press the Start Copy Color button eight times, and then release the Power button. The printer feeds one page slowly and it might make some noise for approximately one minute. A blank test page prints. Wait until the page is out of the printer before you remove it. Discard or recycle the test page, and then try to print. If these steps resolved the issue, you do not need to continue troubleshooting. Step 4 Make sure you are using the appropriate paper for your print job Using incorrect paper for the print job might cause warping, lines, or streaks. Refer to the following guidelines to make sure the paper you are using is appropriate. If it is not, reload the printer with an appropriate paper type. Load the paper print side up in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it. Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the printer. Use the correct paper type for your project. For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink. For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results. Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper. Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-15 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging. Try using a different paper. This determines if the problem is related to the paper. Try to print. If these steps resolved the issue, you do not need to continue troubleshooting. Step 5 Check the print settings Check the print settings to make sure that they are appropriate for your print job. note Print settings vary by operating system and software program. Check print settings in Windows Check the print settings for your print job in Windows. In the software application you are trying to print from, click File, and then click Print. The Print window opens. Open the Properties dialog box. Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences. Depending on your print job, you might consider modifying the following settings Paper Type If you are printing on photo paper, select the type of photo paper you are attempting to print on. Print Quality If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes. Paper Size If you are printing on a different size of paper than you normally print on, select the correct paper size. Black and White If you want to print in black and white only, select the grayscale option. After selecting the print settings, click OK to apply the settings, and then click Print. Try to print. If these steps resolved the issue, you do not need to continue troubleshooting. Check print settings in macOS or OS X Check the print settings for your print job in macOS or OS X. Open a document, click File, and then click Print. The Print window opens. Select the Paper Type/Quality or Media & Quality menu. Depending on your print job, you might consider modifying the following settings Paper type If one of the options matches your paper type exactly, select that option. Quality If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. To save your settings for future print jobs, select Save in the Presets menu, and then name the new preset. Try to print. If these steps resolved the issue, you do not need to continue troubleshooting. Step 6 Check estimated ink levels Low ink levels can impact print quality. Check estimated ink levels to see if any ink cartridges are critically low or empty. note Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable. Checking ink levels in Windows Check the estimated ink levels in Windows. Load letter or A4 size, unused, plain paper into the input tray. Turn on the printer. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, then click the name of your printer. HP Printer Assistant opens. On the HP Printer Assistant window, click Maintain Your Printer. Click the Device Services tab, then click Estimated Ink Levels. Checking ink levels in macOS or OS X Check the estimated ink levels in macOS or OS X. Load letter or A4 size, unused, plain paper into the input tray. Turn on the printer. Search the Mac for Print and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results. Click the name of your printer, then click Open Print Queue. Click Printer Setup or Settings, click Utility, then click Open Printer Utility. Click Supplies Status. Step 7 Replace any low or empty ink cartridges Replace any critically low or empty ink cartridges, and then try to print again. If the ink cartridges show healthy ink levels, skip to Print a Print Quality Diagnostic Page. Turn on the printer. Lower the output tray. Reach inside the printer, grasp the handle, and lower the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage stops moving before you continue. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot. Remove the new ink cartridge from its package, and then remove the plastic tape. caution Do not try to remove the copper electrical strip. Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its correct slot. Insert the black ink cartridge into the right slot. Insert the tri-color ink cartridge into the left slot. Slide the new ink cartridge at a slight upward angle into the empty slot, and then gently push the ink cartridge until it snaps into place. Repeat these steps to install the other ink cartridge, if necessary. Close the ink cartridge access door. The printer automatically prints an alignment page. Lift the scanner lid. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass. Close the scanner lid. Press the Start Copy Black button or the Start Copy Color button on the control panel of the printer. The printer aligns the ink cartridges. note If the alignment page fails to automatically print, you can manually print an alignment page using the HP Printer Assistant software Windows or the Printer Utility OS X. Continue to next step to align the ink cartridges. Step 8 Align the ink cartridges Align the ink cartridges for the best print quality. Lift the scanner lid. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass. Close the scanner lid. Press the Start Copy Black button or the Start Copy Color button on the control panel of the printer. Try to print. If the print quality is unacceptable, continue to the next step. Step 9 Print a Print Quality Diagnostic Page Select your operating system for the steps to print a Print Quality Diagnostic Page using the HP software, and then evaluate the results. Print a Print Quality Diagnostic Page in Windows Print a Print Quality Diagnostic Page in Windows. Load letter or A4 size, unused, plain paper into the input tray. Turn on the printer. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer. HP Printer Assistant opens. On the HP Printer Assistant window, click Maintain Your Printer. Click the Device Reports tab, and then click Print Diagnostic Information. Print a Print Quality Diagnostic Page in macOS or OS X Print a Print Quality Diagnostic Page in macOS or OS X. Load letter or A4 size, unused, plain paper into the input tray. Turn on the printer. In the menu bar, click the Apple icon . Click System Preferences. Click Printers and Scanners or Print & Scan. Click the name of your printer, and then click Open Print Queue. Click Printer Setup or Settings, click Utility, and then click Open Printer Utility. Click Print Quality Diagnostic. Step 10 Examine the black and color blocks for defects Examine the ink blocks on the Print Quality Diagnostic Page to make sure the color and black ink blocks do not show white lines, and are not faded or missing. Example of the black ink block without defects Example of the color blocks without defects If any of the color or black ink blocks show white lines, are faded, or are missing completely, continue to the next step. If the color or black ink blocks do not show white lines, and are not faded or missing, then the ink cartridges are working properly. There is no reason to clean or replace the ink cartridges or service the printer. Try to print the original print job again. If that print is still unsatisfactory, try the following general print quality guidelines. Make sure the image you are printing has sufficient resolution. Images that are enlarged too much might appear fuzzy or blurry. If the issue is confined to a band near the edge of a printout, use the software you installed with the printer or another software program to rotate the image 180 degrees. The problem might not display on the other end of the printout. Step 11 Clean the ink cartridges Windows Clean the ink cartridges using the HP software, and then evaluate the results. If you have a Mac, skip to the next step. note To avoid issues that require cleaning, always turn the printer off with the Power button. Load letter or A4 size, unused, plain paper into the input tray. Turn on the printer. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer. HP Printer Assistant opens. On the HP Printer Assistant window, click Maintain Your Printer. Click the Device Services tab, and then click Clean Ink Cartridges. Once the cleaning cycle completes, click Print. A test page prints. Examine the test page. If the print quality is acceptable, click Done. You can stop troubleshooting. If the print quality is unacceptable, click Second-level Clean when prompted to perform the next level of cleaning. note If the ink cartridges are badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again. Try to print. If these steps resolved the issue, you do not need to continue troubleshooting. Step 12 Manually clean the area around the ink nozzles Do not perform these steps unless the test page or printout specifically shows smeared text or track marks. Clean the area around the ink nozzles if you see track marks or smears on the printouts. Otherwise, skip to the next step Gather the following materials Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers coffee filters work well Distilled, filtered, or bottled water tap water might contain contaminants that can damage the ink cartridges caution Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer. Turn on the printer. Lower the output tray, reach inside the printer, and then grasp the handle and lower the ink cartridge access door to open it. The carriage moves to the center of the printer. Wait until the carriage stops moving before you continue. With the printer turned on, disconnect the power cord from the rear of the printer. warning You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot. caution Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes. Hold the ink cartridge by its sides. Inspect the ink cartridge contacts for ink and debris buildup. caution Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it. Clean the face and edges around the ink nozzle with the swab. caution Do not clean the ink nozzle plate. Nozzle plate - Do not clean Area surrounding ink nozzle - Do clean Ink cartridge contacts - Do not clean Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place. Repeat these steps to clean around the nozzles on the other ink cartridge. Close the ink cartridge access door. Reconnect the power cord to the rear of the printer. Turn on the printer. Try to print. If these steps resolved the issue, you do not need to continue troubleshooting. Step 13 Replace the problem ink cartridge Replace the problem ink cartridge if continue to see print quality issues and the preceding steps did not resolve the issue, even if the ink cartridge is not low on ink. The problem ink cartridge is the one that printed the defects on the Print Quality Diagnostic Page as described earlier in this document. If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to Printer and Page Yield Overview, and then review the limited warranty information for your supplies. Turn on the printer. Lower the output tray. Reach inside the printer, grasp the handle, and lower the ink cartridge access door. The carriage moves to the center of the printer. Wait until the carriage stops moving before you continue. Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot. Remove the new ink cartridge from its package, and then remove the plastic tape. caution Do not try to remove the copper electrical strip. Do not touch the copper-colored contacts or the ink nozzles. Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical connections. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its correct slot. Insert the black ink cartridge into the right slot. Insert the tri-color ink cartridge into the left slot. Slide the new ink cartridge at a slight upward angle into the empty slot, and then gently push the ink cartridge until it snaps into place. Repeat these steps to install the other ink cartridge, if necessary. Close the ink cartridge access door. The printer automatically prints an alignment page. Lift the scanner lid. Place the alignment page with the print side down on the scanner glass, and then position it according to the engraved guides around the glass. Close the scanner lid. Press the Start Copy Black button or the Start Copy Color button on the control panel of the printer. The printer aligns the ink cartridges. note If the alignment page fails to automatically print, you can manually print an alignment page using the HP Printer Assistant software Windows or the Printer Utility OS X. Try to print. If these steps resolved the issue, you do not need to continue troubleshooting. Step 14 Service the printer Service or replace your HP product if the issue persists after completing all the preceding steps. Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area. To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products. note Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.
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